Cancellation Policy

Appointments booked on Ayouria can be cancelled or rescheduled easily. This page summarises the applicable rules — they complement our terms of service.

1. Free cancellation up to 24 hours before

Unless the establishment displays a different policy at booking time, you can cancel free of charge up to 24 hours before the appointment. Where an establishment-specific policy exists, it is shown before confirmation and prevails over the general rule.

2. How to cancel or reschedule

• From the "My bookings" section of your account;
• Or via the link in your confirmation e-mail or SMS — including for bookings made without an account;
• Rescheduling depends on the establishment's availability.

3. Late cancellation and no-shows

Cancelling less than 24 hours before the appointment, or not showing up without cancelling, may incur a fee set by the establishment and shown to you before the booking was confirmed. Repeated no-shows may limit your ability to book on the platform.

4. Refunds

• Amounts prepaid online (deposit or full payment via CMI) are refunded according to the applicable cancellation policy;
• Refunds go to the original payment method; how quickly they appear depends on your bank (typically 5–10 business days);
• If the establishment cancels your appointment, any prepaid amount is refunded in full.

5. Disputes

For any dispute related to a cancellation or refund, contact us at support@ayouria.com within 30 days of the transaction. We will help resolve it with the establishment concerned.